Job Description

Bilingual Receptionist

Brandon J. Broderick is a prestigious and forward-thinking law firm committed to delivering exceptional legal services. With a blend of tradition and innovation, we are dedicated to staying at the forefront of legal practice and technology. We care deeply about our clients and our employees and are committed to ensuring a supportive and inclusive environment where every team member can thrive and contribute to our collective success.

Job Overview

Brandon J. Broderick, a leading personal injury law firm, is seeking a Back Office Receptionist to join our team. The ideal candidate will ensure every interaction is handled with empathy and professionalism. This role is critical in managing a high volume of calls, routing inquiries efficiently, and upholding the firm's reputation for client care and service.

Key Responsibilities

• Answer and manage a high volume of incoming calls with confidence, empathy, and professionalism.
• Provide an exceptional first impression for all clients and callers, ensuring their needs are met or directed to the appropriate department.
• Listen attentively to caller concerns and inquiries, and handle each call patiently and with understanding, especially in sensitive situations.
• Route calls accurately and promptly to the correct team members or departments.
• Document call details meticulously, ensuring accurate logging of caller information, case-related inquiries, and messages.
• Maintain confidentiality in handling all client information and ensure compliance with legal standards.
• Assist with other administrative tasks as needed, including filing, data entry, and coordinating follow-ups.

Qualifications

• Previous experience in a high-volume call handling environment is preferred.
• Exceptional interpersonal skills with the ability to remain calm, composed, and empathetic under pressure.
• Strong organizational skills and the ability to multitask effectively.
• High attention to detail and accuracy when routing calls and documenting information.
• Ability to handle confidential information with discretion.
• Professional demeanor and appearance, representing the firm's values in all client interactions.

Skills

• Excellent verbal communication skills.
• Strong multitasking and time management abilities.
• Proficient in Microsoft Office Suite and other administrative software.
• Ability to work collaboratively with other team members in a fast-paced environment.
• Bilingual in English & Spanish or English & Creole is required.

Why Join Us?

At Brandon J. Broderick, we pride ourselves on delivering exceptional legal service with a human touch. As a Back Office Receptionist, you will play a vital role in ensuring our clients feel supported and heard from the moment they contact us. We offer a collaborative, client-focused work environment with opportunities for growth and professional development.

Compensation Range: $40,000 - $45,000 USD

The base salary or hourly range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to; prior relevant experience, business needs and market factors. Additionally, salary wages are only part of the total compensation package.

Medical Insurance including Dental and Vision

Paid Time off- Vacation and Sick time

Robust Holiday Schedule

Summer Fridays (Early closures Memorial Day- Labor Day)

401k Plans + matching for qualifying employees

Brandon J Broderick provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

No 3rd party recruitment firms.

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