Job Description
Job Details Job Location Prevention Park - Houston, TX
Remote Type Hybrid
Position Type Full Time
Salary Range $20.00 - $20.00 Hourly
Description Summary
The Care Coordinator works in collaboration and continuous partnership with patients, nurses, clinicians and community partners to ensure timely and accurate follow-up for patients. The Care Coordinator assists with labs, patient questions, refill requests and referral follow-up per the PPFA Medical Standards and Guidelines. This role will consistently demonstrate and maintain the "In This Together" workplace values and confidentiality in all communications. Essential Functions
•Adheres to procedures and requirements regarding the notification, documentation and follow-up of normal and abnormal results as outlined in PPGC Medical Standards and Guidelines.
•Effectively and accurately communicates follow up plans to patients and explains the treatment plan.
•Follows-up on established plans of care for Care Paths and abnormal lab results.
•Provides nonjudgmental communication and excellent customer service for optimal patient experience.
•Sends correspondence to patients via mail and patient portal.
•Collaborates with licensed teammates to answer patient questions in format of their preference (telephone or patient portal).
•Serves as a resource to PPGC teammates regarding follow-up information.
•Performs mandatory STI reporting to the states of Louisiana and Texas, as indicated.
•Works collaboratively with the Care Coordination Team, health centers, providers, and other departments to develop and maintain a person-centered care planning process.
•Demonstrates flexibility and openness in daily work and encourages others to stay open to change and improvement.
•Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods.
•Liaises with other departments, providers and resources to establish and maintain positive working relationships.
•Provides confidential and quality patient care services at all times.
•Makes and encourages positive connections with all co-workers, patients, and community.
•Works and acts independently on-site or remotely with minimum supervision.
•Takes the initiative to proactively resolve barriers, support and or escalate complex follow up cases to licensed teammates.
•Collaborates with Communications to share patient stories, as appropriate.
•Participates in research duties, per protocol.
•Complies with PPGC guidelines and approved standards.
•Other duties as assigned by supervisor. Competencies
To perform the job successfully, an individual should demonstrate the following competencies: Computer Skills, Impeccable Customer-Focused Service, Dependability, Diversity, Ethics, Initiative, Interpersonal Skills, Oral Communications, Organizational Support, Professionalism, Quality, Safety &
Security, Teamwork, Written Communications, Deep commitment to reproductive justice and health equity, Adaptability, Critical Thinking, Problem Solving, Organized, Innovation Qualifications
•At least one year of experience in medical field, preferably in reproductive healthcare.
•Excellent customer service and communication skills.
•Bilingual preferred.
Education and/or Experience
High school diploma/GED required. Language Skills
•Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Mathematical Skills
•Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability
•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills
Basic computer literacy - keyboarding, e-mail, word processing, internet research and navigation, calendar, practice management system, and electronic medical records. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to toxic or caustic chemicals, outside weather conditions, and extreme heat or cold. The noise level in the work environment is usually moderate. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Qualifications Planned Parenthood is an equal opportunity employer. We are dedicated to ensuring that all of
our decisions regarding all aspects of the employment relationship including recruiting, hiring,
promotions, assignment, training, access to social and recreational programs, discharge,
compensation, benefits, and the terms, conditions, and privileges of employment are in
accordance with our principles of equal opportunity. It is Planned Parenthoods policy that, in
exercising our management responsibilities, we will not discriminate against teammates or
applicants on the basis of race, color, national origin, ethnicity, religion, age, sex, gender, marital
status, sexual orientation, gender identity, gender expression, genetic information, military
service, covered veteran status, physical or mental disability, pregnancy, childbirth, or related
medical conditions, political opinions or affiliations, or on the basis of any other status protected
by applicable federal, state, and/or local law. It is our objective to hire and promote individuals
who are qualified for positions by virtue of job-related considerations such as education,
knowledge, skills, training, and experience. PLANNED PARENTHOOD GULF COAST INC
Job Tags
Hourly pay, Full time, Local area,