Chief Experience Officer, Vice President
About the Company
Highly regarded integrated healthcare system
Industry
Hospital & Health Care
Type
Non Profit
Founded
1998
Employees
10,001+
Categories
Business Classifications
About the Role
The Company is seeking a Chief Experience Officer (CXO) to be the strategic leader in shaping and overseeing the patient experience strategy. The CXO will be responsible for developing, leading, and monitoring the organization's approach to excellence in patient and family services, with a focus on creating a culture of service that is in line with the company's mission and values. This role involves the implementation of service excellence initiatives, the analysis of service data, and the enhancement of a robust service culture. The CXO will also be tasked with motivating and engaging staff at all levels to ensure a world-class patient and family experience. Candidates for the CXO position should have a proven track record in a leadership role related to patient experience within the healthcare industry. A clinical background is preferred, along with a Master's degree in a relevant field and certification as a Certified Patient Experience Professional (CPXP). The ideal candidate will have a strong understanding of healthcare delivery systems, excellent communication and interpersonal skills, and a strategic, results-oriented mindset. Key responsibilities include leading a culture transformation, analyzing patient feedback, and developing training programs for staff on best practices for patient-centered care. The CXO will also work closely with other leaders to integrate service excellence with the company's quality goals and will be the organizational contact for external patient experience survey vendors.
Hiring Manager Title
Chief Medical Officer & Executive Vice President
Travel Percent
Less than 10%
Functions
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