Job Description

Overview

Position at Animal Infirmary of Hoboken (client: The Tuder Group). As a Client Service Representative (CSR) , youll be the welcoming smile (and calming voice) that sets the tone for every visit. Think of yourself as the ultimate matchmakerconnecting pets, their people, and our medical team.

What Youll Do

• Be the friendly first (and last!) impression for our clientswhether face-to-face or over the phone
• Master the art of juggling: scheduling appointments, updating records, processing payments, and keeping the lobby looking sharp
• Offer comfort and clarity to pet parentsespecially when things get a little stressful
• Share your knowledge about wellness plans, nutrition, and products (youll become a pro at explaining why Fido needs the good flea meds)
• Tackle essential admin tasks like reports, deposits, data entry, and admitting patients (bonus points if you can do it while petting a puppy)

What Were Looking For

• 13 years of customer service experience (veterinary or medical is a plus, but not required for the right people-person)
• Computer-savvy and comfortable with phones, payments, and the occasional fax machine
• Great communicator who can explain the difference between an emergency and a my cat sneezed once call
• Organized multitasker who thrives in a busy, team-oriented environment
• Patient, positive, and ready to bring good vibes to pets, clients, and coworkers alike

Perks & Benefits

• Medical, dental, and vision insurance (starting the first of the month after hire)
• 401(k) with company match (because future-you deserves nice things)
• PTO, paid holidays, and an employee assistance program
• Short-term disability (paid by us) + optional long-term disability
• Complimentary life insurance (plus optional extras if youd like)
• Generous personal pet discountsbecause we know your pets are family too

Who We Are

At Animal Infirmary of Hoboken (and our sister hospitals in Bayonne, Downtown, and the Heights), we take veterinary medicine seriouslybut not ourselves. Were a collaborative, pet-loving team that believes every client deserves compassion, every patient deserves top-notch care, and every workday deserves a few laughs (and maybe a puppy cuddle or two).

Ready to join a team where pets wag, cats purr, and your role really makes a difference? Apply todaywe cant wait to meet you!

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Veterinary Services

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