Job Description

Job Description

Job Description

Primary Purpose:

• As an integral part of the Primary Care Team, provide smooth patient flow resulting in optimum patient satisfaction and clinic operation. The Clinical and Administrative Office Assistant assists practitioners in delivering health care services, including routine emergencies and special encounters. Manage the front desk and assist with patient check-in and out with utmost respect to all patients, physicians, and co-workers.

Principal Duties and Responsibilities:

• This position performs a wide variety of duties and responsibilities in a manner that emphasizes quality customer service.

Key Responsibilities:

• Managed front office by greeting visitors and checking patients in/out.
• Prepare for patient appointments by checking the schedule before appointments.
• Review, completes requests, routes to chart, and/or delegate to the appropriate team member all incoming faxes.
• Completed the registration process of patients, which included knowledge of insurance payers and insurance verification
• Assist in submitting referrals to specialists as directed by the provider
• Check-in patients upon arrival; confirm correct demographics and insurance and collect copays when applicable
• Check out patients, schedule a follow-up or next visit, and collect payment for cash patients
• Provides support in charge entry, claims denials, and claims held for various reasons.
• Responsible for visitor verification and sign-in (non-employees/vendors)
• Answer the telephone and assist with any questions, returning phone calls to patients.
• Scheduling appointments and keeping those appointments on time.
• Keep a clean and calm reception area.
• Provide the necessary forms to fill out before patient appointments, verify patient insurance information, and help schedule appointments.
• Proficient in processing referrals and prior authorizations.
• Escorts Patients to exam rooms.
• Obtain appropriate records such as patient vital signs/medical list.
• Assists physicians with minor clinical procedures
• Performs EKGs and prepares patient's chart with pertinent medical information as directed by physician.
• Ensures that the patient's right to privacy, safety, and confidentiality is maintained
• Schedules diagnostic tests and surgeries as ordered by the physician.
• Maintain a safe environment by standards, policies, and safety regulations.
• Ensures compliance with infection control polices.
• Scanning pertinent patient information into EMR, including patient authorizations, recent labs delivered by patients, etc.
• Obtain patient authorization for medical records release (HIPAA Compliance).
• Monitor and review patient schedules for the next day's office appointments.
• Identify and resolve minor patient billing complaints.
• Assists in ordering, receiving, and stocking of office supplies.
• Other assigned tasks

Key Qualifications:

• A certified medical assistant who graduated from an accredited medical assistant program and has a license is optional
• Maintain and have a current CPR certificate every 2 years.
• Maintain and have a current annual training in Bloodborne pathogens.
• At least one year of office experience, preferably in an Internal Medicine of Primary Care office experience preferred.
• Excellent verbal and written communication skills
• A high degree of emotional intelligence, compassion, diplomacy, and tact
• Demonstrated flexibility regarding job duties/assignments
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• Requires strong computer competency, including EMR

Job Type: Full-time

Pay Range: $25-$32.00 per hour

North County Primary Care is an Equal Opportunity Employer

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