Job Description

Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup and provides limitless opportunities for career advancement. Job Description This is a remote position. "More than just a job, we offer an opportunity to grow. Come and be part of our growing team!" Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we engage and delight our customers through years of industry expertise. We're seeking a highly organized and detail-oriented Remote Cold Email Marketing Specialist to join our growing team. In this unique role, you'll play a vital role in end‑to‑end campaign management—from list building and sequence creation to deliverability monitoring and performance analysis. But that's not all! You'll also provide critical support to the CEO, acting as a trusted point of contact and assisting with a variety of tasks. As our Cold Email Marketing Specialist, you will own the strategy, execution, and optimization of our cold email campaigns using Instantly.ai. You’ll be responsible for end‑to‑end campaign management—from list building and sequence creation to deliverability monitoring and performance analysis. Your goal is to drive high reply rates and quality conversations that convert into qualified leads. Key Responsibilities Campaign Strategy & Setup: Develop targeted prospect lists through firmographics, techno-graphics, and intent data Configure Instantly.ai campaigns, including domain warm‑up, sending schedules, and authentication (SPF, DKIM, DMARC) Copywriting & Sequence Design: Craft persuasive email copy and subject lines tailored to each persona and vertical Build multi‑step, personalized outreach sequences with clear CTAs Deliverability & Optimization: Monitor deliverability metrics (bounce rates, spam complaints) and adjust settings for optimal inbox placement A/B test subject lines, messaging, and send times, iterating to improve open and reply rates Reporting & Analysis: Track key KPIs (open, reply, and conversion rates) and present actionable insights Integrate campaign data with CRM and sales tools for seamless lead hand-off Work closely with Sales, SDRs, and Content teams to align messaging and follow‑up workflows Document best practices and scale successful templates and sequences Requirements 2+ years of hands‑on experience running cold email campaigns in Instantly.ai (or equivalent high‑deliverability platform) Proven track record of achieving ≥20% reply rates in B2B outreach Strong understanding of email deliverability, infrastructure best practices, and ISP feedback loops Excellent English copywriting skills with the ability to personalize at scale Data‑driven mindset: proficient in analyzing campaign metrics and optimizing accordingly Familiarity with CRM integration (e.g., Salesforce, HubSpot) and basic marketing automation Experience with additional outreach platforms (e.g., Lemlist, Mailshake) Basic HTML/CSS skills for email template customization Knowledge of GDPR/CCPA compliance for cold outreach Graphic design or video‑editing skills for multimedia outreach What Makes Support Phoenix Services Great We are not here today without our exceptional employees. Phoenix Support Services encourages career development by providing employees free access to various training courses, which help them level up professionally and as individuals. Our employees work in a remote work setup with flexible working hours, annual performance appraisals, birthday cakes, anniversary bonuses, and many others. Serving A Mission Greater Than Us Like many successful companies, we at Phoenix Support Services believe in giving back to the community. The organization started when the CEO met her wife, who graduated from the Sisters of Mary School, and if it weren't for her attending the school, they would not have met. The Sisters of Mary take on a yearly mission to help those in need—traveling far and wide, they seek out the most disadvantaged children and use interviews and testing to determine who would benefit from access to their educational programs. The children reside on campus the entire school year while being provided a high-quality education and vocational courses that will serve as a bridge of opportunity to the children in need. No one at the Sisters of Mary School earns a salary. The work is all done voluntarily by the nuns. That is why we are helping them maintain their selfless act through donations from the company's earnings. To learn more about what we do and how to donate, please follow the below links: Must include your answer to the following questions: 1-2 minutes video introduction about yourself. #J-18808-Ljbffr Phoenix Support Services

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