Job Description

Job Description

Job Description

Department:  Property Management, Asset Services Division
Directly Reports to:  Regional Property Director

General Overview
The Commercial Property Manager leads with vision and accountability, overseeing the daily operations and strategic direction of a dynamic commercial real estate portfolio—including office, medical, flex, retail, and industrial properties. As a key ambassador of the company’s values, this role fosters strong tenant relationships, inspires cross-functional teams, and drives operational excellence. By combining proactive problem-solving with a commitment to service, the Property Manager ensures long-term occupancy and maintains properties to the highest standards.
The Property Manager plays a critical leadership role in maximizing net operating income while maintaining exceptional property standards and delivering outstanding tenant service. This position oversees tenant relationships, operational efficiency, cost management, and approved capital expenditures, ensuring every decision aligns with long-term portfolio goals. When assigned, the Property Manager also leads tenant improvement projects, coordinating timelines and resources to deliver results.
In partnership with leasing representatives, the Property Manager supports tenant retention strategies and prepares vacancies for optimal market presentation. Success in this role requires proactive collaboration across the Wideman team, a commitment to excellence, and the ability to drive projects to completion with precision and accountability.

Duties include, but are not limited to the following:
Property Inspection and Maintenance

• Regularly inspect and evaluate all building components, equipment, systems, and grounds to ensure that the appearance and operations of the properties meet industry standards.
• Coordinate routine technical services/responses through third-party vendors and emergency response activities as required.
• Proactively develop, enhance, and maintain emergency procedures and preventative maintenance programs.
• Actively participate in the capital planning process.
• Provide a bi-weekly property summary for Asset Management’s awareness and review.

Customer Service

• Visit tenants regularly and maintain a positive, productive, and professional relationship
• Manage the move-in and move-out processes
• Oversee the tenant portals inclusive of Commercial Café and the internal work order system
• Complete documents pertaining to lease administration and coordinate all required activities.
• Assist with tenant renewals, expansions, and contractions.

Contracts

• Negotiate contracts with outside vendors to provide services as required.
• Secure contracts with outside vendors.
• Ensure that the work completed by contractors is performed on a timeline and appropriately.
• Confirm outside vendors possess the appropriate insurance coverages
• Actively audit all vendor contracts and their affiliated insurance coverages to ensure appropriate documentation is maintained.

Budgets/Financial Control

• Develop and manage the annual budgets for assigned properties, ensuring the properties operate within budget and achieve targeted net operating income.
• Increase revenue, proactively control costs, and maximize property lease ability.
• Code and approve all invoices via Yardi.
• Review and finalize all monthly operating reports and explain any budget variances.
• Review quarterly reports to ensure proper allocation of all costs.
• Manage the collection of accounts receivable and tenant default situations.
• Monitor real estate taxes and evaluate possible appeals.
• Prepare and deliver accurate, timely, and complete financial reports according to Wideman standards and property management agreement requirements.

Risk Management

• Lead the effort to minimize exposure and losses.
• Obtain and monitor certificates of insurance and waivers from tenants, outside vendors, contractors, suppliers, and other third parties.  
• Direct employee participation in company workplace illness and injury prevention programs and assure adherence to accident-avoidance initiatives.
• Provide post-accident follow-up, including reporting, investigation, and liaison for insurance, legal, and incident prevention purposes.

Experience

• Bachelor’s degree
• 3+ years in commercial property management and tenant improvements, with proven success
• Skilled in overseeing third-party vendors and contractors
• Proactive, organized, and adept at solving problems
• Thrives in fast-paced, team-driven settings with shifting priorities and tight deadlines
• Proficient in Google Workspace, MS Word, Excel, and relevant business software; Yardi experience preferred
• Strong communication skills with the ability to present to senior leadership, tenants, and public groups
• CPM, CFM, or RPA certification is a plus
• Skilled in handling sensitive inquiries and complaints with professionalism and timeliness
• Valid driver’s license and reliable transportation

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