Job Description

Customer Service Associate

We are seeking skilled customer service associates who excel in compassion and effective communication to resolve low-exposure insurance claims. The ideal candidate will deliver exceptional customer service by providing expertise, building trust, and cultivating customer satisfaction. The ideal candidate must possess the ability to manage a high volume of claims with both efficiency and accuracy.

What You'll Do:

• Analyze, review, and interpret insurance policies to accurately assess coverage and liability
• Manage claims of simple to moderate complexity, including single-vehicle and non-disputed accidents
• Establish and maintain appropriate loss and expense reserves for assigned claims
• Evaluate the need for further investigation on complex claims to ensure a fair and equitable resolution for all parties involved
• Oversee and direct the work performed by independent adjusters or appraisers to ensure quality and compliance
• Thoroughly document, verify, and review damages to support claim evaluations
• Facilitate timely payments to insureds, claimants, and/or service providers

What You'll Bring:

• High level of attention to detail which is critical for accuracy of routing
• Possess necessary speed and efficiency to process a large volume of work to meet tight deadlines
• Have great clerical and organizational skills to ensure proper record keeping
• Onsite presence is required every day
• Minimum of high school diploma or equivalent

Compensation and Benefits:

Benefits along with competitive pay, as a full-time employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, ADandD
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft and legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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