Job Description

Job Title: Customer Service Representative / Administrative Assistant
Location: Hybrid
Employment Type: Part-Time

About Us:
We are a group of health service companies based in Highland Heights committed to providing reliable, convenient, and professional testing services to businesses and individuals. We pride ourselves on exceptional customer service, efficiency, and integrity in everything we do.

Position Overview:
We are seeking a friendly, detail-oriented Customer Service Representative/Administrative Assistant to join our team. This role is ideal for someone who thrives in a fast-paced environment, excels in communication, and enjoys providing organized, high-quality support to clients and staff. This will be a hybrid position with some time in office as needed, so applicant will need to be located within the Cleveland area. 

Key Responsibilities:

• Answer and assist customers while providing clear and helpful customer support.
• Respond to inquiries via phone and email.
• Assist with scheduling, data entry, and maintaining daily logs.
• Prepare and process documentation.
• Support staff with administrative functions.
• Maintain organized files.
• Provide general office support and help ensure smooth daily operations.

Qualifications:

• Previous customer service or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and manage time effectively.
• Proficiency with basic computer software (email, spreadsheets, scheduling tools)
• Professional, reliable, and a positive team-oriented attitude.

What We Offer:

• Competitive pay.
• Friendly and supportive team environment.
• Opportunities for growth within a rapidly expanding company.

How to Apply:
Please submit your resume and a brief cover letter to this job posting.
We look forward to hearing from you!

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