Role Value Proposition: Delivers exceptional customer service to one or more large group benefits clients in the South Customer Unit. Works with the Account Executive and other internal partners to manage the customer relationship and provide administrative support for the delivery of MetLife’s products and services. Key Responsibilities: Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Collaborates and acts as a liaison to assist with problem resolution and troubleshooting. Provides exceptional customer service to support ongoing customer delivery and client satisfaction. Participates in client account audits and strategic planning process. Partners with financial team in completion of client reports; analyzing results and identifying trends. Leads and coordinates implementation of the addition of MetLife products on a basis. Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations. Maintains awareness and knowledge of MetLife’s and competitors’ products and trends. Perform other related duties as assigned or required. Essential Business Experience and Technical Skills: Required: 5+ years of relevant experience Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint) Excellent organizational, interpersonal, and communication skills, both written and verbal Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness Ability to balance autonomous work with collaborative environments; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible Ability to balance client expectations with MetLife capabilities Self-motivated to learn more about the business and is proactive in personal development Preferred: Knowledge of group benefits products, particularly Accident & Health and Life, preferred knowledge of Disability & Dental. At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. #J-18808-Ljbffr MetLife
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