Job Description
Senior Service Desk Associate English
India - Office working (Office and Office (Office and Remote))
Competitive Salary & Benefits
Role Overview
The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms
Job Tags
Work at office, Local area, Worldwide, Shift work,
Similar Jobs
Victoria Logistics Carrier LLC
...About the Job Hello, guys! We are hiring Cargo Van and Sprinter Van owner-operators for our company, VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive rates. You can always negotiate the rate...
Agility Robotics
...Global Supply Manager Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team... ...cost, and delivery. Identify and mitigate potential supply chain risks, developing and implementing business continuity plans....
WoundCentrics
...Wound, Burn and Ostomy Physician at WoundCentrics summary: The Wound, Burn and Ostomy Physician provides specialized wound care to patients in various healthcare settings, focusing on advanced diagnostic and therapeutic procedures to enhance patient outcomes. This...
L3Harris Technologies
...Network Engineers at L3Harris Technologies summary: Entry-level systems engineer role supporting design, testing, and analysis of complex systems for defense applications, including developing CONOPS, test plans, and documenting results. Uses software tools, scripting...
Staff Financial Group
...Job Description Tax Associate, CPA (Remote) Location: Remote (Georgia-based preferred) Job Type: Full-time Salary:... ...you are a dedicated professional with a strong background in tax accounting and are looking for a new opportunity, we encourage you to apply...