** Hotel Night Auditor**
**Job Category****:** In Park **Requisition Number****:** HOTEL04630 Showing 1 location **Job Details**
**Description**
**Essential Duties and Responsibilities:**
* Maintain an environment of professionalism
* To adhere to house rules, departmental policies, and safety standards
* Communicate clearly with guests and management
* Respond to or channel any guest requests/complaints to the department or proper manager
* Use problem-solving skills to professionally handle any guest issue, question, or concern
* Perform other duties as assigned by management
* To maintain an accurate cash bank and adhere to PCI compliance procedures
* Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
* Proper distribution of guest keys and staff keys
* Completes daily duties as outlined on Night Audit Checklist
* Complete and balance the transactions for hotel, waterpark and dining operations
* Classify daily revenue and statistics in Night Audit Spreadsheets
* Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.
* Compliance with communication protocols for telephone and email
**Skills and Qualifications:**
* High School diploma or equivalent.
* Computer experience
* Must be proficient in Microsoft Office (Word, Excel, Outlook)
* Prior guest services experience required
* Must be able to speak, understand, read and write English
* Should have an enthusiastic and service-oriented attitude
* Must be able to perform tasks safely and adhere to company policy
* Knowledge of Opera software preferred
* Ability to share all possible hotel and waterpark knowledge as trained
* Ability to handle multiple tasks in a fast paced environment
* Knowledgeable of Great Escape Resort and Six Flags information preferred
* Possess organizational skills and attention to detail
* Must be able to work weekends, holidays, and other shifts as necessary
* Must be available to work overnight shift
* Valid Driver's License and a clear driving record
**Other Functions****:** All other duties assigned or necessary to support the resort as a whole.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Interested Candidates should submit an application at sixflagsjobs.com
Or text Great Escape to 26232 for more information
*Six Flags is a Smoke and Drug Free Equal Opportunity Employer*
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