Job Description

Job Description

Job Description

Job Summary:  

In this role, you will be the first point of contact for our customers, assisting them with inquiries related to our internet services. Your ability to provide exceptional customer service, troubleshooting and upselling service packages will play a vital role in enhancing the customer experience.

Work Schedule:

• This position will work four (4) weekdays in person at our Metairie, LA office and one (1) day remote from home (Saturday or Sunday).
• Flexible schedule available.

Essential Duties & Responsibilities:

• Handles inbound and outbound customer calls regarding Company products.
• Provides accurate information and guidance on internet services, plans, upselling packages and promotions.
• Troubleshoots and resolves customer issues effectively and efficiently.
• Documents customer interactions and maintains detailed records in our CRM system.
• Escalates complex issues to the appropriate departments when necessary.
• Collaborates with team members to improve service delivery and customer satisfaction.
• Stays updated on product knowledge, policies, and procedures to assist customers effectively.
• Strives to achieve individual and team performance goals.
• Other duties as assigned.

Job Qualifications:

• High School Diploma or equivalent required.
• 2+ years of related experience preferred.

Skills:

• Excellent verbal and written communication.
• Excellent knowledge retention and recall.
• Strong collaborative skills.
• Strong problem-solving skills.
• Customer service orientation.
• Critical thinking.
• Active listening.
• Computer skills and knowledge of relevant software.

Companies hire our recruiting resources to fully represent them and be their recruiting partner (Corporate Recruiting Partner) to fill their open positions. This replaces the traditional onsite Corporate Recruiter. We act on behalf of our client for the full recruiting cycle with a focus on win-win for people seeking the right opportunity.

Company Description

Companies hire our recruiting resources to fully represent them and be their recruiting partner (Corporate Recruiting Partner) to fill their open positions. This replaces the traditional onsite Corporate Recruiter. We act on behalf of our client for the full recruiting cycle with a focus on win-win for people seeking the right opportunity.

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