Job Description

• 1-3 years of experience in similar position.
• Must possess good decision-making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Problem Solving and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Proficient in Excel
• Dispatching and scheduling.

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear.
• The employee is frequently required to stand and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• On-Site with some flexibility for remote later down the road.
• Normal office environment.
• The noise level in the work environment is usually moderate.

• Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

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