The Salesforce Analyst/Administrator will collaborate with Communications and External Affairs (CEA), the RAND Development Office, and Research and Analysis colleagues to ensure RAND is maximizing efficiency and capitalizing on the full set of features and benefits of Salesforce based on diverse user needs. The Salesforce Analyst/Administrator will analyze current practices, including reporting and other business practices, and create improvement strategies and plans as appropriate. The analysis will include business cases, costing, and measurement plans. Duties also include implementing and monitoring practices as well as ensuring Information Security and regulatory compliance. The Salesforce Analyst/Administrator is directly responsible for the troubleshooting, user support, and administration of the Salesforce system, including access and training. Users that this role will interact with and support include email communications professionals, fundraisers, and researchers. Other duties of the Salesforce Analyst/Administrator include managing third-party applications, testing changes, maintaining system documentation, and researching then implementing best practices. The Salesforce Analyst/Administrator is also responsible for basic system maintenance, such as custom fields, dashboards, reports, flows, page layouts, and ensuring proper usage and integration of Salesforce as a part of a larger enterprise suite of applications. Additionally, the Salesforce Analyst/Administrator is responsible for ongoing data maintenance, importing, and strategies.
Qualifications:
Excellent written and oral communication skills and judgement.
Education and Certification Requirements:
Experience:
Location:
Positions Open:
This position may allow for remote work. Salary Range: $120,900 - $180,300 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate's work experience, education/training, skills, expertise; and internal equity. The salary range includes base pay plus RAND's sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more. Equal Opportunity Employer
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