Job Description

About Harris County Housing & Community Development: Harris County Housing & Community Development provides life-enhancing projects and programs to residents of Harris County. Our services include spurring community investment through the provision of homebuying programs, partnering with community members and housing developers to build diverse housing options that uplift communities and offer other assistance that support community building. IT Director Overview: The Information Technology (IT) Director manages IT staff and oversees the planning and implementation of IT projects and permanent programs for both Helpdesk Support and Business Applications Development. The IT Director is responsible for monitoring the efficiency and performance of Housing & Community Development (HCD) technology and network systems, overseeing technology infrastructure and operations, and ensuring operational support functions run smoothly. This position is responsible for maintaining partnerships with HCD staff and leadership, contracted vendors, Harris County Universal Services (HCUS) teams, and fellow Operations directors of Human Resources, Marketing, and Records Management. Additionally, the IT Director manages budget expenditures and contracts, reviews and recommends support to the Chief Operating Officer, and leading software and equipment solutions. Duties & Responsibilities: Oversight: Leadership of IT support services team and internal customer service technology programs as well as HCD's IT infrastructure including servers, networks, hardware, and software applications. Ensures assets are properly procured to meet local, state and federal guidelines. Monitors service ticket levels and trends. Advocates for technology needs and initiatives. Customer Service: Key point for escalations, troubleshooting, general IT support, and policy and procedure developments. Provides recommendations for improvements in process and technology to senior leadership. Serves as the point of contact for all projects, which involves communicating and presenting to project stakeholders, executive management, and other key project personnel to provide regular updates on project status and arising issues. Non-Technical Project Management: Researches and provides reports to leadership on opportunities to develop process improvements. Initiates internal IT initiatives and special projects such as SharePoint, website and intranet, secure printing, and regular trainings and job aids, with consideration to the customer first. Develops implementation and communication plans, project estimates, project schedules, and resource allocation. Data and Development: Manages data analysis and reporting environment, including evaluating and recommending appropriate tools and technologies. Ensures that HCD data infrastructure and systems remain safe and optimized for analytics, and data sharing. Manage internal development team and relationship with case management application vendor, CaseWorthy, including project schedules and budget deadlines. Management and Compliance: Monitors budgeting, spending activities, and purchase orders to ensure technology expenses are correctly anticipated and accounted for. Manages the integration of vendor tasks, and tracks and reviews vendor deliverables. Ensures compliance with HCUS requirements and best practices and proposes policy for HCD around updated quality standards. Other duties as assigned. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net . This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Education: Bachelor's Degree in Information Technology, Computer Science, Business, MIS, Change Management, or relevant field. Experience: Five (5) years of progressive work experience in an IT environment. Two (2) years of management experience. Experience with service desk systems, business applications. Licensure: Valid Driver's License (Texas upon hire) Knowledge, Skills, and Abilities: Good understanding of data governance practices, security/compliance. Ability to implement data governance framework and individual strategies. Problem-solver, critical and creative thinker, and strategic planner Excellent communication skills, including difficult conversations, conflict resolution, and honest employee feedback Strong commitment to teamwork and customer service Ability to speak with non-technical technology users Effective leadership skills and sound judgment when making decisions Comfortability with change and flexibility with alternate approaches and evolving business needs Ability to handle multiple tasks with varying priorities, deadlines, leads, budget, and other stressors NOTE : Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Knowledge of ITIL and SDLC best practices Familiarity with Microsoft Project, Azure DevOps, or similar platform Position Type, and Typical Hours of Work: Full-Time | Regular Monday - Friday from 8:00 am to 5:00 pm. Hybrid work schedule. Some flexibility with schedule. Occasionally extended hours and weekends on occasion. Work Environment: This position is based in an office environment, where the use of computers, phones, scanners, and filing cabinets is routine. The physical demands associated with this job are minimal, with occasional lifting and moving of objects. The role is predominantly sedentary, involving mainly sitting with occasional standing and walking. Physical Demands: Ability to lift, carry, and/or push up to 30 lbs. Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. #J-18808-Ljbffr Harris County

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