Job Description
AZA-accredited zoos and aquariums, Related Facilities, Commercial Members, Conservation Partners and Society Partners may post free unlimited online job listings as a member benefit. Non-members can purchase job listings.How to post a job
Interested in a career in AZA-accredited zoos and aquariums? Learn more about types of zoo and aquarium jobs and relevant education programs in our career center .
HOW YOU WILL IMPACT OUR MISSION
The Guest Services Manager is responsible for Guest Service operations and programs by ensuring the highest levels of guest service and team engagement. The Guest Services Manager reports to the Associate Director of Guest Services.
WHAT YOU WILL DO
Provides oversight and leadership to the guest services team and ensures staff engagement. Is involved with employee development and performance management of the team.
Manages appropriate staffing needs to support operations, including the hiring and training process.
Develop, plans, implements, and improves guest service programs, policies, and procedures.
Act as Duty Manager when assigned. Ensures guest services operations are running smoothly and addresses guest issues as needed.
Exercises fiscal responsibility of the departmental budget. Monitors monthly financial reports to assure revenue targets are met and expenses are controlled. Makes adjustments where necessary to insure a positive year-end outcome.
WHAT WE ARE LOOKING FOR
This position will oversee Guest Ambassador operations at the San Diego Zoo, providing strategic planning, guidance, and evaluation of the team’s daily activities in collaboration with the Associate Director for Guest Services. We are seeking a candidate with demonstrated experience in developing, implementing, facilitating and assessing training programs, with a strong emphasis on interpretation, public speaking, and guest service. The strongest candidates will demonstrate a communication style grounded in meaning and purpose, along with a strategic and proactive approach to fostering team culture. Regular schedule will include at least one weekend day per week.
JOB EXPERIENCE At least two years minimum of progressively responsible supervisory experience required.
At least two years of customer service management experience required.
Experience effectively leading teams and developing staff required.
EDUCATION AND CERTIFICATIONS Bachelor’s Degree in Business Administration, Travel & Tourism, Communications, or Recreation Management preferred.
SKILLS AND KNOWLEDGE Ability to manage internal and external customer interactions with a high level of tact and diplomacy required.
Highly skilled at planning administrative proceduresrequired.
Ability to effectively communicate both verbally and in writing required.
Ability to operate moderately complex computer software programs required.
Demonstrated ability to develop and administer budgets required.
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Local and In-House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Position Type: Full-Time Exempt Position
#J-18808-Ljbffr Association Of Zoos & Aquariums
Job Tags
Full time, Local area, 1 day per week,