Job Description

Description

VP- Sr. Product Manager Commercial Embedded Banking

Overview

We are seeking an experienced and strategic product manager to lead our innovative Commercial Embedded Banking solution ERPConnect. As the driving force behind our product vision, and subject matter expert, you will be responsible for shaping and executing the roadmap, ensuring alignment with business goals and customer needs.

Collaborating closely with cross-functional teams including product management, engineering, design, marketing, sales, customer service, and FinTechs, you will scale the Commercial Embedded Banking capability for Citizens while driving continuous innovation & enhanced customer experience.

Responsibilities

• Develop and execute the ERPConnect strategy for Citizens to keep and grow our client base while improving customer experiences.
• Oversee the integration of information reporting and payment services into non-traditional banking platforms, such as ERPs, TMS, Accounting SW, and third-party apps.
• Integrate Fitechs and platforms through the enablement of Citizens and third-party APIs.
• Identify opportunities to generate revenue through embedded banking, exploring new business models and pricing strategies.
• Identify and execute on Fintech partnerships to establish leadership in this space.
• Lead the product development and management of ERPConnect, Citizens embedded banking plug-in solution for selected ERPs and accounting SW. Manage the full product lifecycle, including roadmap, enhancements, and client onboarding.
• Foster a culture of innovation and high-performance leading to the development of new and impactful features.
• Strategy Development, and Roadmap Management.
• Organize technical capacity following Agile methodology.
• Roll Out / Product and Customer Readiness (Training Plans, Marketing Plans, Implementation Plans).
• Stakeholder Management: Collaborate with internal stakeholders and vendors to gather feedback, prioritize features, and ensure alignment with business objectives.
• Risk / Legal: Collaborate with Risk, Legal and compliance teams to navigate regulatory and security requirements.
• Vendor Management.
• Marketing: Create compelling collateral and campaigns to promote product commercialization.
• Sales and Implementation/Onboarding support.
• Product Pricing and Billing.
• Team Leadership: Provide mentorship, guidance, and support to foster professional growth and excellence.
• Customer Engagement: Engage with customers to gather feedback, understand use cases, and prioritize feature requests to enhance customer satisfaction and loyalty.
• Define key performance indicators (KPIs) and monitor product performance to drive continuous improvement and achieve business objectives.
• Continuous Improvement: Conduct market research, competitor analysis, monitor industry advancements and technological trends to identify opportunities for product improvement and differentiation.

Qualifications

• Proven experience (8+ years) implementing online, mobile, embedded banking solutions, or API Banking.
• Demonstrated success in developing and executing product strategies.
• Strong technical, influential, and strategic abilities to help drive the success of our enterprise initiatives.
• Direct knowledge of industry standards and best practices for open banking API product design, such as Open banking FDX, 2-legged and 3-legged OAuth, ERP Connectors, Account aggregators integrations, API authentication, authorization/entitlements, consent management, etc.
• Expertise in the delivery, market value, and industry position of a product area.
• Experience executing in layered, complex organizations with wide range of cross-functional stakeholders.
• Proven track record of identifying and executing fintech partnerships.
• Excellent leadership and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Solid understanding of commercial banking product, operations, sales, service, and technical practices.
• Bachelors Degree required
• Masters Degree preferred

Pay Transparency

The salary range for this position is $150,000 - $199,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens paid time off policy exceeds the mandatory, paid sick or paid timeaway policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customercentric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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