Job Description
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.
Job DescriptionThe Wedding & VIP Coordinator is responsible for assisting in the coordination and execution of exceptional wedding experiences and personalized VIP services at Loews Atlanta Hotel. This role ensures seamless coordination, exceptional guest service, and meticulous attention to detail to exceed guest expectations. This role works closely with Sales and Guest Services to prepare for wedding and VIP arrivals, and executes personalized guest service throughout their stay. The ideal candidate has a passion for luxury guest experiences, wedding experiences, a proactive service approach, strong organizational and communication skills, and the ability to deliver tailored experiences for high-profile guests.
Key Responsibilities:
Wedding Service Planning & Coordination: Work closely with wedding group clients and their event planners to plan and execute memorable wedding group stays that align with the hotel's luxury standards. This will include being an immediate point of contact for wedding group arrivals and all immediate needs throughout their stay.
VIP Guest Services: Coordinate VIP guest experiences, ensuring personalized touches, seamless check-ins, and personalized service enhancements. This will include pre-arrival preparation, amenity coordination, arrival greetings, and more.
Client Consultation: Coordinate with wedding clients and VIP guests pre-arrival to understand their vision, preferences, and requirements.
Vendor Liaison: Collaborate with vendors (florists, caterers, decorators, photographers, entertainment providers, etc) to ensure seamless experiences for wedding or VIP guests.
Luxury Guest Experience: Ensure VIP guests receive appropriate amenities, welcome, and tailored personalized guest service.
Problem Resolution: Quickly resolve any issues that arise during wedding group stays/events or VIP stays to maintain the hotel's reputation for excellence, acting as a point of contact for these VIP guests.
General Responsibilities:
As business levels warrant, this position will also support the Meetings & Events operation as an immediate needs coordinator.
Attends all appropriate hotel meetings (Resume meeting and service meeting) and training sessions.
Promotes and applies teamwork at all times.
Is proactive, courteous, friendly, and helpful to all guests, management, and fellow Team Members.
Maintains cleanliness and excellent condition of equipment and work area.
Executes emergency procedures in accordance with hotel standards.
Complies with required safety regulations and procedures.
Complies with hotel standards and policies.
Remains current with hotel information and changes.
Complies with hotel uniform and grooming standards.
Other duties as assigned
Qualifications & Skills:
Bachelor's degree in Hospitality Management, Event Planning, or a related field preferred.
Minimum of 1 year of experience in event/wedding coordination with a preference for guest service experience in a luxury hotel.
Exceptional communication and interpersonal skills with a keen eye for detail.
Strong organizational and multitasking abilities in a fast-paced environment.
Experience working with high-profile clients and maintaining confidentiality.
Proficiency with Microsoft Office products.
Ability to work flexible hours, including evenings, weekends, and holidays. This position will regularly work weekends when wedding groups and/or VIPS are staying in the hotel.
A passion for luxury hospitality, creativity, and delivering memorable guest experiences.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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