Top 3 Skills:
Experience with HRMS, preferably Workday
Customer Service and responsiveness to specialized needs
Collaboration with cross functional teams
Job Description:
The Project Management Office (PMO) for our cient is seeking up to 4 detail-oriented and people-focused Business SMEs to join a resource pool for assignment across various departments within the our client, based on emerging needs. One such immediate assignment involves supporting the rollout and stabilization of the soon-to-be-launched Human Resources Management System using the Workday platform. The platform, branded as PRISM after its functions to Pay, Recruit, Inform, and Support employees, will launch in early September. This position involves hands-on assistance delivered both virtually and occasionally in person , helping staff navigate system functionality and resolve real-time issues effectively.
Key Responsibilities:
Provide direct, real-time support to state employees using the Workday-based PRISM system, both virtually and in person.
Schedule and coordinate virtual and onsite support sessions with agency staff.
Lead guided walkthroughs of key PRISM processes, offering step-by-step assistance, and clarification.
Assist users with data entry, system navigation, and reconciliation tasks during support sessions.
Troubleshoot issues encountered during PRISM use and escalate unresolved or systemic concerns appropriately.
Document support sessions, track outstanding issues, and follow up to ensure resolution.
Qualifications
Prior experience as a Business Analyst, Help Desk Analyst, or in a user support role involving enterprise systems.
Strong analytical, organizational, and communication skills.
Ability to clearly explain technical workflows and processes to end users.
Experience with virtual collaboration tools such as Microsoft Teams.
Familiarity with state government systems, HR, or payroll processes is a plus.
Skills:
Familiarity with data entry, validation, and reconciliation best practices.
Comfortable navigating enterprise systems (experience with HR or payroll systems preferred).
Highly Organized and detail-oriented; able to manage and track multiple support issues.
Capacity to listen, understand business requirements, and respond with a proactive and good-humored approach to problem-solving with a diverse set of stakeholders.
Proficient with Microsoft Office tools, especially Excel, Word, and Outlook.
Ability to work independently and collaborate with cross-functional teams.
Previous experience with Workday, especially time tracking and work schedule, is strongly preferred.
Willingness and flexibility to travel to Central Maine, as required.
Preferred Skills:
Understanding of the complexity in unique and non-standard work schedules, particularly in public sector environments.
Experience supporting users during large-scale system implementations or transitions.
Familiarity with the rollout of State Government HR Systems or similar government systems.
Experience updating or contributing to user support materials such as FAQs, guides, or training content
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