Job Description
Job Description The Coat Check Attendant is required to provide speedy and accurate service to our guests when handling their personal belongings in a fast paced pool/nightclub environment. The coat check attendant is friendly while dealing with guests, answers questions and tenders checks in a timely, accurate and efficient manner in a high volume pool/night club atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: - Hangs and organizes coats and other guest belongings within the designated order system
- Records and maintains guests checked-in belongings through a ticketing system
- Responsible for control of coat check tickets and proper care and custody of guest garments
- Returns personal belongings to guests in an orderly and efficient manner
- Respond to guest inquiries and requests in a courteous and polite manner
- Anticipate guest needs
- Greet all guests promptly, with a friendly and upbeat attitude
- Provide information to guests regarding our venues, menus and pricing
- Process guest payment by cash, credit card, venue comps and all other appropriate tender types
- Obtain and return issued bank each day, count the bank and ensure it balances
- Stock coat check attendant station with proper supplies
- Keep area clean, organized, and free of debris throughout shift
- Ensure nightly/weekly and opening/running/closing duties are completed
- Record and report any equipment failure and/or safety hazards
- Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE: - High School Diploma Required or equivalent
- Liquor, Beer, Wine and Cigar Brand names
- Experience in hospitality working in a high volume restaurant, preferred but not required
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
- 21+ years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Excellent written and verbal communication skills required
- Ability to work under pressure and meet deadlines
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 25 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
About Us ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe from, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.
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